Product designer at ServiceNow, father, husband, photographer, and avid coffee consumer
Photo taken by Kate Munsch at Tartine Manufactury
I am a strategic and results-driven user experience designer and leader with 18 years of industry experience ranging from 3 person startups to enterprise companies.
ServiceNow
In January 2026 I joined ServiceNow as a product designer in the Workflow Data Fabric org. I will provide additional information after I learn more about the team, product, and my scope.
Meta
In January 2025 I joined Meta as a product designer in the Enterprise Products group. I initially worked in the Supplier org to design supplier management software for both Metamates and external suppliers:
—Organized and led a workshop for the Supplier org, and synthesized the outcomes to create a business strategy and 2 year roadmap.
—Guided parent-child mapping designs, cutting legal team costs by $3-4M annually and increasing reporting accuracy.
—Delivered a streamlined terms & conditions process, reducing supplier contracts by 3,600 annually and shortening supplier engagement cycle time by one month.
After a small reorganization I transitioned to the Accounting & Revenue team:
—Led agentic AI flux analysis workflows, reducing 12,000 manual hours annually, optimizing the close process, mitigating risk, and providing financial leaders with data-driven insights.
—Created intercompany subledger workflows to eliminate manual reconciliation of AR/AP balances, saving 16,000 hours annually.
Lastly, I'm proud to have collaborated closely with engineering, contributing 47 diffs and approving 80 to ensure high quality design and implementation.
Salesforce
Leadership experience
During my 7.5 years at Salesforce I had opportunities to redesign applications, launch new products, and significantly increase the user engagement of numerous products. My strengths after 4 years of leading designers and people managers were:
—Distill high level feedback and requirements into roadmaps, tasks, and effective designs that solve customer problems.
—Build deep relationships with partners across disciplines including Product Management, Engineering, Marketing, and QA.
—Unlock designers' true potential to rapidly deliver high quality, simple designs.
—Identify features to prioritize to solve customer problems.
—Develop a strategy to implement a UX vision.
As a Director of User Experience I focused on the AI Platform, Mobile, and Digital Wallet, and I led teams to deliver:
—Einstein Copilot: A conversational AI across mobile and desktop that empowers every end user across Sales, Service, Commerce, Marketing, and more to get work done faster.
—Prompt Builder: A tool for administrators to create, test, and customize prompt templates that safely incorporate CRM data.
—Digital Wallet: An account management tool that offers near real-time usage data for consumption-based Salesforce products.
—Mobile Offline: An offline-first app that gives users the ability to do their jobs from anywhere, including places with poor network connectivity.
Product design experience
As a Principal User Experience Designer I led an initiative to redesign the Mobile organization's product development process by embracing the Horizon Framework to act more data-driven. I also delivered designs for Salesforce Mobile Home which allows end users to customize their landing pages with the most relevant data. This led to a 30% increase in customer engagement for the Salesforce Mobile App.
As a Lead User Experience Designer I completely redesigned and transitioned the Salesforce Mobile App into a platform. As a result customers can build on top of the mobile app to solve their specific business needs. This included extensively researching and prototyping new interaction and visual design paradigms in collaboration with Salesforce's Chief Design Officer and Executive Vice President of the Lightning Platform. I was honored to present the final prototype to Bret Taylor, Salesforce's previous co-CEO.
After introducing TestFlight into the development process and influencing the Engineering team to provide 2 engineers to work full time on building prototypes, the team successfully transitioned 2 million monthly active users and 100,000 companies to the new app. The redesign led to the app's explosive growth to 1 million daily active users. Lastly, I had an incredible opportunity to closely collaborate with Apple's enterprise team to implement the latest iOS functionality to the mobile app with an emphasis on Siri integrations.
To read about my experiences before joining Salesforce take a look at my LinkedIn profile.
Since my first digital camera, a tiny, 2 megapixel Canon S200, I have pursued taking the perfect photo. I am drawn to symmetry, patterns, minimalism, and, as mentioned above, the rule of thirds. These days I shoot with a Fujifilm X-T4, a Ricoh GR IIIx, and a Leica Sofort 2. I edit in Lightroom either on iOS, iPadOS, or macOS. If I'm satisfied with a photo I share on Instagram. If I'm proud of a photo I share on Unsplash.
In between the tiny Canon and the current mirrorless was a journey of curiosity. I had a Nikon DSLR, and a small, full-frame Sony. I was never satisfied. The Nikon was too heavy and bulky. The Sony was too limiting with its prime lens. Now, with a mirrorless camera, I feel a nice balance between size, weight, and performance. It's important to note that I'm eyeing the Canon R6 when I feel tempted to switch systems.
I've had many websites since college starting with a couple files on a friend's server before hopping between LiveJournal, Tumblr, Hype, Squarespace, Jekyll, WordPress, Blot.im, and now Next.js. Blot felt like a managed instance of Jekyll which was ideal for me, but I yearned for more power and customization. Next.js handles things I care about like image optimization, custom fonts, and fast page rendering without any configuration, and Vercel adds infrastructure, analytics and Speed Insights on top. Deploying is a single click in Obsidian using the GitHub plugin.
My goal is to constantly read and think about design and tech, and post my thoughts here. Check out my favorite books and podcasts to learn more about me.
Some links to products I endorse on this website use affiliate links to Amazon. If you purchase an item through one of these links, I receive a small commission. David Klein is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
